Privacy Policy – Slots PK 20 Casino Pakistan

This Privacy Policy applies to all users of Slots PK 20 ("Platform", "we", "us"). By creating an account or using our services, you confirm that you have read and understood this policy. If you do not agree, please do not use the platform.

1. Who We Are

Slots PK 20 is an online casino and sports betting platform serving players in Pakistan. We offer slots, live casino games, and sports betting markets including Cricket, Pakistan Super League (PSL), T20 internationals, Football, and Esports. All PKR transactions are processed locally through trusted Pakistani payment channels.

For any privacy-related queries, you can contact our data team directly — contact details are in Section 12 of this policy.

2. Data We Collect

We collect only what we genuinely need to operate your account and keep the platform running securely. Here is a breakdown:

Information You Provide Directly

• Account Registration: Full name, date of birth, email address, mobile number, and residential address in Pakistan.
• KYC Verification: Government-issued identity document (CNIC), proof of address, and proof of payment method when required before your first withdrawal.
• Payment Details: JazzCash account number, Easypaisa number, Raast ID, bank account details, or mobile wallet credentials — only what is necessary to process your PKR deposit or withdrawal. Full card numbers are never stored on our servers.
• Communications: Messages you send to our support team via live chat or email.

Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, games played, bet amounts, session duration, and feature interactions within the platform.
• Cookies & Tracking: Session cookies for login persistence, preference cookies for language and display settings, and analytics cookies to understand how players use the platform. See Section 6 for full cookie details.

Data Category	Examples	Purpose
Identity	Name, CNIC, date of birth	Account creation, age verification, KYC
Contact	Email, mobile number, address	Account access, notifications, support
Financial	JazzCash / Easypaisa number, bank details	PKR deposits and withdrawals
Technical	IP address, device type, browser	Security, fraud prevention
Behavioural	Games played, bets placed, session time	Platform improvement, responsible gaming tools

3. How We Use Your Data

Every piece of data we collect has a clear and specific purpose. We do not use your data for anything outside of the following:

• Running your account: Processing registrations, verifying identity, managing your balance, and facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets.
• Keeping the platform secure: Detecting fraud, preventing duplicate accounts, monitoring for suspicious activity, and protecting against unauthorised access.
• Responsible gaming: Using gameplay data to power deposit limit tools, session timers, and self-exclusion features. If our systems detect patterns that suggest a player may need support, we may proactively reach out.
• Customer support: Reviewing your account history and communications to resolve queries, disputes, or technical issues accurately.
• Platform improvement: Using anonymised, aggregated usage data to understand which games are popular, how players navigate the platform, and where we can improve the experience.
• Promotional communications: Sending you relevant bonus offers and platform updates — but only if you have opted in to marketing messages. You can opt out at any time from your account settings.
• Legal and compliance obligations: Retaining records as required to meet anti-money laundering (AML) and anti-fraud obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Most processing is necessary to provide the service you signed up for — running your account, processing bets, and handling PKR payments.
• Legitimate interests: Fraud prevention, security monitoring, and platform improvement are in both our and your legitimate interests as a player.
• Legal obligation: We are required to retain certain transaction and identity records to comply with applicable anti-fraud and financial monitoring obligations.
• Consent: Where we send you optional marketing communications or use non-essential analytics cookies, we do so only with your explicit consent, which you can withdraw at any time.

5. Data Sharing

We do not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:

Payment Processors

To complete your PKR deposits and withdrawals, we share the minimum necessary payment information with our payment partners — JazzCash, Easypaisa, Raast, and bank transfer providers. These partners operate under their own privacy policies and security standards.

KYC & Identity Verification

We use a third-party identity verification service to confirm the authenticity of documents submitted during KYC. Only the information required for the specific check is shared, and it is not retained by the provider beyond the verification process.

Analytics & Platform Tools

We use anonymised, aggregated analytics data to understand platform usage. This data cannot be used to identify individual players.

Legal Requirements

We may disclose data to law enforcement or other authorities if required to do so by a valid legal order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of a person, or fulfil a legal obligation.

6. Cookies

Slots PK 20 uses cookies — small text files stored on your device — to keep the platform working properly and to improve your experience. Here is what we use:

• Essential Cookies: Required for basic functions like keeping you logged in during a session and remembering your language preference. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Help us understand which games are most popular, how long players spend on different sections, and where we can improve navigation. This data is aggregated and anonymised.
• Preference Cookies: Store your display and notification preferences so you do not have to reset them every time you visit.
• Security Cookies: Used to detect unusual login patterns and protect your account from unauthorised access.

You can manage cookie preferences from your browser settings at any time. Disabling analytics or preference cookies will not prevent you from using the platform, but some features may not work as smoothly.

7. Data Retention

We keep your data only for as long as it is needed for the purpose it was collected. General retention guidelines:

• Active account data: Retained for the full duration of your account being open, plus a standard post-closure period to resolve any outstanding disputes or queries.
• Transaction records: Financial records including PKR deposit and withdrawal history are retained for a minimum of five years following your last transaction to comply with financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for the period required by applicable anti-money laundering rules, typically five years from account closure.
• Support communications: Chat and email records are retained for up to two years to help resolve follow-up queries accurately.
• Marketing data: If you opted in to marketing messages, your marketing preferences are retained until you opt out or request deletion.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you.

8. Security

We take the security of your personal data seriously and have implemented a range of technical and operational measures to protect it:

• SSL/TLS encryption on all pages — every piece of data transmitted between your device and our servers is encrypted in transit.
• Encrypted storage for sensitive data including passwords (hashed and salted) and payment-related records.
• Access controls — only authorised team members with a genuine need can access personal data, and all access is logged.
• Regular security reviews to identify and patch vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) available for your account to add an extra layer of protection against unauthorised logins.

9. Your Rights

As a user of Slots PK 20, you have the following rights over your personal data. To exercise any of them, contact our support team and we will respond within 30 days: